1. How deletion works
- Send the request from the email address used for your Thumo account.
- We may reply to that address to verify account ownership. You never need to provide your password.
- After verification, the account and associated active data are deleted within 30 days.
Deletion is permanent. Your workout history, program, and profile cannot be restored in the app.
2. Data that will be deleted
We delete the account and sign-in methods, profile and photo, training programs, completed workouts, progress history, wellbeing ratings, and other data associated with the account.
Security logs and isolated backups may remain for up to 90 days, while correspondence about the request may be retained for up to 12 months. Data is retained longer only when required by law or needed to resolve a legal dispute.